As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Delta County...
Are you a resident of Delta County, MI looking for an exciting job opportunity? Look no further! We are currently hiring for a Customer Service position, and here's why you should consider this opportunity in Delta County, MI. As a Delta County resident, you already know the beauty and charm of this area. Delta County offers a unique combination of natural wonders, a tight-knit community, and a thriving economy. By joining our Customer Service team, you will have the chance to contribute to the growth and success of local businesses while enjoying the benefits of living in this picturesque region. In Delta County, MI, we value the importance of exceptional customer service. As a Customer Service representative, you will play a vital role in ensuring that our community members receive outstanding support and assistance. Your friendly demeanor and problem-solving skills will help build strong relationships with local customers, making a positive impact on their shopping experiences. Moreover, working in Delta County means being part of a community that truly cares. You will have the opportunity to work closely with your neighbors, fostering a sense of unity and camaraderie. Delta County residents pride themselves on their strong work ethic and willingness to go above and beyond for one another. By joining our team, you will become an integral part of this close-knit community, sharing in the joys and triumphs of Delta County. Additionally, Delta County, MI offers a cost of living that is lower than the national average. This means that your hard work and dedication will go even further, allowing you to enjoy a comfortable lifestyle while still saving for the future. Don't miss out on this incredible opportunity to make a difference in your community. Join our Customer Service team in Delta County, MI, and experience the fulfillment of serving your friends and neighbors while enjoying the unique benefits of living in this remarkable area. Apply now and be part of something special!