As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Dearborn...
Dearborn, MI residents have a unique opportunity to join our team as Customer Service representatives, and here's why this opportunity is tailor-made for them. First and foremost, Dearborn is a vibrant and diverse community that takes pride in its rich cultural heritage. As a Customer Service representative, you will have the chance to interact with individuals from all walks of life, providing assistance and support to residents who call our city home. Your familiarity with the local community will enable you to better understand the needs and concerns of Dearborn residents, allowing you to deliver personalized and empathetic customer service. Furthermore, as a Customer Service representative in Dearborn, you will be working for a company that values and celebrates diversity. With Dearborn being home to one of the largest Arab American communities in the United States, our team recognizes the importance of cultural sensitivity and inclusivity. By joining our team, you will be part of an environment that embraces multiculturalism and encourages individuals from all backgrounds to contribute their unique perspectives and experiences. Dearborn's proximity to the automotive industry also presents a distinctive advantage for residents considering this opportunity. As a Customer Service representative, you will have the chance to engage with customers who are connected to the automotive sector, gaining valuable insights into this thriving industry. This exposure can serve as a stepping stone for career growth and development, potentially leading to opportunities within the automotive field itself. Lastly, by working as a Customer Service representative in Dearborn, you will be contributing to the local economy and helping to foster a strong sense of community. By assisting fellow residents and ensuring their satisfaction, you will play a vital role in enhancing the overall quality of life in Dearborn. In conclusion, Dearborn, MI residents should consider this Customer Service opportunity as it offers a chance to serve their own community, embrace diversity, gain exposure to the automotive industry, and contribute to the local economy. Join our team today and make a difference in Dearborn!