As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Dearborn Heights...
Dearborn Heights, MI residents, we have an exceptional opportunity for you to join our team as a Customer Service representative in your very own community! Allow us to elaborate on why this position is tailor-made for you. First and foremost, by working as a Customer Service representative in Dearborn Heights, MI, you will have the unique advantage of serving and assisting your fellow local residents. Who better to understand the needs and concerns of Dearborn Heights community members than those who live and work here? Your intimate knowledge of the area will enable you to provide personalized and efficient customer support, ensuring that your neighbors receive the best possible service. Furthermore, this role offers the convenience of working close to home. You won't have to endure long commutes or spend precious time stuck in traffic, as our office is conveniently located right here in Dearborn Heights, MI. This proximity will allow you to strike a perfect work-life balance, giving you more time to spend with your family, engage in community activities, or pursue personal hobbies. Moreover, joining our team as a Customer Service representative in Dearborn Heights, MI opens up exciting opportunities for career growth within your own local community. As you gain experience and expertise, you may have the chance to take on leadership roles or explore other departments within our organization. This means you can build a successful career right here in Dearborn Heights, MI, without having to uproot yourself or search for opportunities elsewhere. In conclusion, this Customer Service position in Dearborn Heights, MI is an ideal opportunity for residents like you who value community, convenience, and career growth. By joining our team, you'll not only be providing exceptional service to your fellow neighbors, but you'll also enjoy the perks of working close to home and building a successful career within your own community. Don't miss out on this chance to make a positive impact and thrive professionally in Dearborn Heights, MI. Apply now!