As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Davison...
Are you a resident of Davison, MI, looking for an exciting career opportunity in Customer Service? Look no further! We are currently hiring for a Customer Service position specifically in Davison, MI, and here's why you should consider this amazing opportunity. First and foremost, by joining our team in Davison, MI, you will have the chance to work close to home. Say goodbye to long commutes and hello to a better work-life balance. You'll be able to spend more time with your family, engage in community activities, and enjoy all that Davison, MI, has to offer. Furthermore, as a resident of Davison, MI, you are already familiar with the unique needs and preferences of the local community. By working in Customer Service in your hometown, you will be able to provide exceptional service to your fellow Davison residents. You will understand their concerns, empathize with their situations, and offer solutions tailored to their specific needs. This level of familiarity and understanding will undoubtedly set you apart as a Customer Service representative. Additionally, our company highly values the importance of community engagement. By working in Davison, MI, you will have the opportunity to actively participate in local events, support local businesses, and contribute to the growth and development of your own community. This sense of pride and connection will not only enhance your personal fulfillment but also make a positive impact on the lives of your fellow Davison residents. In conclusion, Davison, MI residents should consider this Customer Service opportunity because it offers the convenience of working close to home, the ability to provide exceptional service to fellow community members, and the chance to actively contribute to the growth and development of Davison, MI. Don't miss out on this incredible chance to build a fulfilling career while making a positive impact on your hometown!