As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Commerce...
Are you a resident of Commerce, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service role in Commerce, MI, and here's why you should consider this opportunity: 1. Local Convenience: By working in Commerce, MI, you can enjoy the convenience of a short commute. No more long hours spent on the road or dealing with traffic jams. This means more time for yourself, your family, and your hobbies. 2. Community Connection: As a Commerce, MI resident, you already understand the importance of community. By working in a local customer service position, you will have the opportunity to connect with your neighbors, build relationships, and contribute to the growth and success of your community. 3. Tailored Support: As a resident of Commerce, MI, you already possess a deep understanding of the local community's needs and preferences. This knowledge will enable you to provide tailored support to customers who are also residents of Commerce, MI. You can offer personalized recommendations, share local insights, and truly understand their unique requirements. 4. Growth Opportunities: Commerce, MI is a thriving area with a growing economy. By working in a customer service role in this dynamic environment, you will have access to numerous growth opportunities. You can develop new skills, expand your knowledge, and explore various career paths within our organization. 5. Work-Life Balance: As a customer service representative in Commerce, MI, you will have the advantage of a supportive work environment that prioritizes work-life balance. We understand the importance of spending quality time with your loved ones and pursuing personal interests, and we strive to create a workplace that allows for this balance. In conclusion, if you are a Commerce, MI resident, this Customer Service opportunity is perfect for you. It offers the convenience of a short commute, connects you with your local community, provides tailored support, presents growth opportunities, and promotes a healthy work-life balance. Don't miss out on this chance to make a positive impact in your own backyard! Apply now and join our team in Commerce, MI.