As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Brownstown Charter Township...
Are you a resident of Brownstown Charter Township, MI, looking for an exciting career opportunity in the field of customer service? Look no further! We are currently hiring for a Customer Service position in our vibrant community, and here's why you should consider this opportunity in Brownstown Charter Township. First and foremost, by working in Brownstown Charter Township, you'll have the advantage of being close to home. No more long commutes or stressful traffic; you can enjoy the convenience of a short journey to work, allowing for a better work-life balance. Additionally, as a local resident, you'll be well-acquainted with the town's unique characteristics, which can greatly benefit your customer service role. You'll have insider knowledge of the local culture, events, and businesses, allowing you to connect with customers on a more personal level. Moreover, Brownstown Charter Township boasts a strong sense of community and a welcoming atmosphere. As a customer service representative, you'll have the opportunity to engage with residents and build meaningful relationships. Being familiar with the local community will enable you to understand customers' needs and preferences better, providing them with exceptional service tailored to their specific requirements. Furthermore, Brownstown Charter Township offers a diverse range of businesses and industries, providing ample opportunities for professional growth and development. By working in customer service within our community, you'll gain valuable experience in various sectors, broadening your skillset and opening doors to potential future opportunities. Lastly, Brownstown Charter Township places great importance on its residents' well-being, offering a high quality of life. From beautiful parks and recreational facilities to excellent schools and healthcare services, our community prioritizes the overall happiness and satisfaction of its residents. By working in Brownstown Charter Township, you'll be contributing to the betterment of your community, promoting its growth and success. In conclusion, as a resident of Brownstown Charter Township, MI, this customer service opportunity is ideal for you. It provides the convenience of a short commute, a chance to leverage your local knowledge, connect with the community, and contribute to the town's growth. Don't miss out on this exciting opportunity right in your own backyard! Apply today and embark on a fulfilling career in customer service in Brownstown Charter Township, MI.