As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Bloomfield Township...
Are you a resident of Bloomfield Township, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in your very own community. Here's why you should consider this opportunity: 1. Community Engagement: As a Customer Service representative in Bloomfield Township, MI, you will have the chance to engage with your fellow residents on a daily basis. You will be the face of our company, providing assistance and support to customers right in your own neighborhood. This role allows you to build relationships with local residents and contribute to a stronger sense of community. 2. Convenient Commute: By working in Bloomfield Township, MI, you can say goodbye to long commutes and traffic jams. This opportunity offers the convenience of working close to home, allowing you to spend more time with your family, pursue personal hobbies, or simply enjoy the beautiful surroundings of your community. 3. Local Expertise: As a resident of Bloomfield Township, MI, you possess valuable local knowledge that can greatly benefit our customers. You understand the unique needs and preferences of your community, enabling you to provide personalized and tailored solutions. Your familiarity with the area will also help you navigate customer inquiries more efficiently. 4. Supportive Environment: Joining our Customer Service team in Bloomfield Township, MI means becoming part of a supportive and collaborative work environment. You will have the opportunity to work alongside fellow community members who share a common goal of delivering exceptional customer experiences. This support system will not only enhance your professional growth but also foster a sense of belonging within your community. 5. Professional Development: We are committed to investing in the growth and development of our employees. By joining our Customer Service team in Bloomfield Township, MI, you will have access to various training programs and opportunities for career advancement. This means that you can build a long-term career right in your own community, without having to commute to distant locations. Don't miss out on this incredible opportunity to work and contribute to the success of your community. Apply now and become a valued member of our Bloomfield Township, MI team!