As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Big Rapids...
Are you a resident of Big Rapids, MI looking for a rewarding career in the customer service industry? Look no further! We are currently hiring for a Customer Service position in Big Rapids, MI, and here's why you should consider this opportunity. First and foremost, by working in your own hometown, you will enjoy the convenience of a short commute. No more wasting precious time and money on long drives or stressful commutes to neighboring cities. Big Rapids, MI is a close-knit community where you can work and grow professionally while staying connected to your friends, family, and local events. Additionally, as a Big Rapids, MI resident, you understand the unique needs and preferences of the community. By joining our customer service team, you will have the opportunity to serve your fellow community members and provide them with exceptional service tailored specifically to their needs. You will have firsthand knowledge of the local culture, traditions, and customer preferences, enabling you to deliver a personalized and authentic customer experience. Furthermore, working in Big Rapids, MI provides a sense of pride and fulfillment. As a resident, you are invested in the growth and success of your community. By working in a customer service role, you will contribute directly to the local economy and foster positive relationships with community members. This opportunity allows you to make a tangible difference in the lives of your neighbors and contribute to the overall well-being of the city you call home. In conclusion, if you are a resident of Big Rapids, MI, this Customer Service position offers you the chance to work close to home, serve your community, and contribute to the local economy. Join our team today and be part of something meaningful in your own backyard!