As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Belleville...
Are you a Belleville, MI resident looking for a rewarding career opportunity in customer service? Look no further! We are currently hiring for a Customer Service position in Belleville, MI and here's why you should consider this opportunity. First and foremost, by working in Belleville, MI, you will have the advantage of being part of a close-knit community. Belleville prides itself on its friendly and welcoming residents who are always ready to lend a helping hand. As a Customer Service representative, you will have the opportunity to interact with and assist your fellow Belleville neighbors, further strengthening the sense of community. Additionally, working in Belleville means that you will be supporting local businesses and contributing to the growth of your hometown. By providing exceptional customer service, you will be ensuring that residents have a positive experience with local establishments, encouraging them to continue shopping locally and boosting the local economy. Belleville, MI is also known for its beautiful natural surroundings, including Belleville Lake and Lower Huron Metropark. By working in Belleville, you will have the opportunity to enjoy these scenic locations during your free time, providing a perfect balance between work and relaxation. Furthermore, as a Belleville resident, you already know the unique needs and preferences of the local community. By joining our Customer Service team, you can leverage this knowledge to better understand and address the concerns and inquiries of your fellow residents. This localized insight will allow you to provide personalized and efficient customer service, creating a positive experience for both customers and yourself. In conclusion, if you are a Belleville, MI resident looking for a fulfilling career in customer service, this opportunity is tailor-made for you. Join our team and become an integral part of the Belleville community while enjoying the benefits of supporting local businesses and embracing the natural beauty of the area.