As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Auburn Hills...
Are you a resident of Auburn Hills, MI looking for a rewarding career opportunity? Look no further! We are currently hiring for a Customer Service role in Auburn Hills, MI, and here's why you should consider this opportunity. First and foremost, by choosing a local job in Auburn Hills, MI, you can enjoy the convenience of a short commute. No more spending hours in traffic or dealing with long-distance travel. This means less stress and more time to focus on the things that matter to you, such as spending time with family and pursuing hobbies. Additionally, as an Auburn Hills, MI resident, you are already familiar with the local community and its unique needs. By working in customer service in your own town, you have a fantastic opportunity to build strong connections with your neighbors and contribute to the growth and success of your community. Your understanding of Auburn Hills' residents' preferences and concerns will give you an edge in providing exceptional service tailored to their specific needs. Furthermore, Auburn Hills, MI is a thriving business hub. With numerous companies and organizations located here, there are ample opportunities for professional growth and advancement. By joining our customer service team, you will not only gain valuable experience but also have the chance to network with local professionals and potentially explore new career paths within Auburn Hills itself. Lastly, Auburn Hills, MI offers a high quality of life. With its beautiful parks, vibrant local culture, and various recreational activities, there's always something to do in your free time. By working locally, you can strike a healthy work-life balance and take advantage of everything Auburn Hills has to offer. In conclusion, as an Auburn Hills, MI resident, this customer service opportunity is tailor-made for you. Enjoy the benefits of a short commute, contribute to your community, take advantage of local business opportunities, and savor a fulfilling work-life balance. Don't miss out on this chance to thrive in your own hometown!