As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Allen Park...
Are you a resident of Allen Park, MI looking for a rewarding job in the customer service field? We have an exciting opportunity that you should consider! Our company is currently hiring for Customer Service positions in Allen Park, MI, and here's why you should seriously consider applying: 1. Convenient Location: By joining our team, you can work in the heart of Allen Park, MI. No more long commutes or stressful traffic jams! Our office is strategically located in a central area, ensuring that you can easily access your workplace and enjoy a great work-life balance. 2. Community Connection: As an Allen Park, MI resident, you understand the importance of community. By working in your own neighborhood, you'll have the chance to interact with fellow residents, build local connections, and contribute to the growth and prosperity of Allen Park, MI. 3. Supportive Environment: We pride ourselves on fostering a supportive and inclusive work environment. Our company values the unique perspectives and talents of every team member, providing ongoing training and development opportunities to help you thrive in your role. As an Allen Park, MI resident, you'll feel right at home in our welcoming and friendly workplace. 4. Career Growth Opportunities: While this position is in customer service, it can serve as a stepping stone for various career paths within our company. By joining our team, you'll have access to internal job postings and promotions, allowing you to grow professionally without having to search for new opportunities outside of Allen Park, MI. 5. Allen Park, MI Pride: We understand that Allen Park, MI residents have a deep sense of pride in their community. By working with us, you'll have the chance to represent Allen Park, MI and showcase the exceptional customer service skills that our city is known for. You'll have the opportunity to make a positive impact on the lives of our customers and contribute to the reputation of Allen Park, MI. Don't miss out on this fantastic opportunity to work in customer service right here in Allen Park, MI. Apply today and join our team!