As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Adrian...
Are you a resident of Adrian, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service role in Adrian, MI, and here's why you should consider this exciting opportunity. Firstly, as a resident of Adrian, MI, you already know the strong sense of community that exists here. This job will allow you to connect with and serve the members of your own community. You will have the opportunity to interact with local customers, understand their needs, and provide them with exceptional service, all while fostering a sense of belonging and support within the Adrian community. Furthermore, working in customer service in Adrian, MI offers you the chance to make a real difference in people's lives. By assisting customers with their inquiries, concerns, and requests, you'll be helping them navigate through any challenges they face. Your ability to build positive relationships and resolve issues efficiently will leave a lasting impact on Adrian residents, ensuring their satisfaction and loyalty. Additionally, this opportunity will allow you to develop and enhance your communication skills. Adrian, MI is a diverse community, and as a customer service representative, you will interact with individuals from various backgrounds. This will not only broaden your understanding of different cultures and perspectives but also equip you with valuable interpersonal skills that can be applied in both your personal and professional life. Moreover, by working in Adrian, MI, you will enjoy the convenience of a short commute to work. Say goodbye to long hours spent on the road and hello to a better work-life balance. This proximity will allow you to invest more time in your community, engage in local activities, and spend quality time with your loved ones. In conclusion, this Customer Service opportunity in Adrian, MI is perfect for residents who value community, want to make a difference, and seek personal and professional growth. Join us in providing exceptional service to our Adrian community, while enjoying the benefits of a close-knit, supportive environment. Apply now and embark on a fulfilling career right here in Adrian, MI!